We accept returns.

• SHIPPING

Please allow 1-2 business days to ship after your order is confirmed.

Delivery can take from 2 to 14 days once it has been shipped.

• CANCELLATION

Once an order is confirmed it cannot be cancelled.

• CHANGING THE ORDER

The order cannot be changed after it has been confirmed.

• RETURNS

We accept returns and exchanges.

Contact us at help@bigstuffed.com within 30 days of delivery.

Send items back within 45 days of delivery.

•  CONDITION OF RETURNS

If the item is not returned in its original condition, the buyer is responsible for any loss in value.

• RETURN FEES

In case you wish to return :

- If the plushy received is damaged: the return cost will be covered by us.

- If the wrong plushy was sent: the return cost will be covered by us.

- other : an undamaged item, you will be responsible for the cost of returning the product(s) to us.

The original shipping fee ( if apply ) is non-refundable.

For exchanges, you will be responsible for the new shipping cost ( if apply ).

• UNCLAIMED PACKAGE

If your package has been unclaimed it will be sent back to us.

We will contact you in order to determine if the order should be reshipped or refunded.

If the buyer does not come back to us within 31 days, the order will no longer be able to be reshipped and not refunded.