Shipping
Worldwide delivery
Do you ship overseas?
BigStuffed ships worldwide.
How long will it take to get my order?
It depends on where you are. Please allow 1–2 business days to ship after your order is confirmed. Delivery can take from 2 to 14 days once it has been shipped, according to destination. Delivery details will be provided in your confirmation email.
Can you provide worldwide shipping tracking?
If you are experiencing a delay in the delivery, please contact us. If your package has been unclaimed, it will be sent back to us. We will contact you to determine if the order should be reshipped or refunded. If the buyer does not come back to us within 31 days, the order can no longer be reshipped or refunded.
Our BigStuffed
Care, making and safety
Can I get my product personalized?
We do not make custom orders.
How do I take care of my BigStuffed?
We recommend washing them by hand with clear water and letting them dry flat. We strongly advise against the washing machine, as it may distort their padding.
Where are BigStuffed made?
All our products are handmade with the greatest care. They are designed in our Parisian studio and made in Europe by our team specialised in stuffed toys.
Are the BigStuffed suitable for children?
All our BigStuffed are suitable for children and have passed the CE EU norms.
What if a BigStuffed model is out of stock?
If a model is out of stock, we are working to have it back in stock as soon as possible.
Your order
Changes, cancellation, tracking
Can I change my order?
Once an order is confirmed, it cannot be changed.
Can I cancel my order?
Once an order is confirmed, it cannot be cancelled.
How do I track my order?
Once your order is processed, we will send you a tracking number by email. You can follow the delivery of your BigStuffed at any time.
Returns
Within 45 days of delivery
Can I return my product?
We always aim to make sure our customers love our products, but if you do need to return an order, we're happy to help. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
How do I return my order?
Contact us at help@bigstuffed.com within 45 days of delivery to start the return process. Send the items back within 45 days of delivery.
What are the return fees?
- If the plush received is damaged: the return is covered by us.
- If the wrong plush was sent: the return is covered by us.
- Other cases (an undamaged item): the return is at your cost, and the return fee is free in France, €10 in the rest of the EU and €18 in the rest of the world.
The original shipping fee (if any) is non-refundable. For exchanges, you are responsible for the new shipping cost (if any). Full details: Returns and Refund Policies.
Any
questions?
Write to us at help@bigstuffed.com. For a delay, a return or an exchange, add your order number: it helps us answer faster.
